Privacy Policy
Protecting your personal data is important to us. Learn detailed information about how your data is collected, used and protected.
1. Introduction
As HORECA, we place the highest importance on the privacy of our users and the protection of their personal data. This Privacy Policy provides information about the personal data we collect, use, store and share when you use the HORECA platform.
Reading this policy will help you understand how your personal data is processed when using the HORECA platform. By continuing to use our platform, you are deemed to have accepted the terms of this Privacy Policy.
2. Data Collection
When using the HORECA platform, we collect the following personal data in order to provide you with better service: • Identity Information: Name, surname, username • Contact Information: Phone number, email address • Account Information: Password (encrypted), account settings • Profile Information: Profile photo, cover photo, date of birth, gender, profession, location information • Usage Data: Platform usage history, preferences, favorite businesses • Technical Data: IP address, device information, browser type, operating system • Transaction Data: Reservations, orders, payments
All this data is collected solely for the purpose of providing you with better service, improving the platform and enhancing user experience.
3. Data Usage Purposes
We use the personal data we collect for the following purposes: • Service Delivery: Providing platform services, processing reservations and orders • Service Improvement: Analyzing platform performance, improving user experience, developing new features • Communication: Communicating with you about account notifications, important updates, support requests • Security: Ensuring platform security, preventing fraud and abuse • Legal Obligations: Fulfilling legal requirements, complying with legal processes
Your personal data is used only for the stated purposes and in accordance with legal regulations.
4. Data Sharing and Third Parties
As HORECA, we do not sell, rent or share your personal data with third parties for commercial purposes. Your data may only be shared in the following cases: • Service Providers: Trusted service providers we work with to provide platform services (e.g., cloud storage, payment processors). These service providers use your data only for service delivery purposes and are obligated to protect your data. • Business Partners: Trusted business partners we work with to improve platform services. These partners use your data only for the stated purposes.
All service providers and business partners are obligated to protect your data and ensure your privacy. Your data is shared only for service delivery purposes and under strict security measures.
5. Legal Disclosure and Legal Situations
In accordance with our legal obligations, your personal data may be disclosed to authorized authorities in the following cases: • Legal Requests: Official requests from authorized authorities within the scope of legal processes such as court decisions, prosecutor's requests, police investigations • Legal Obligations: Data sharing obligations required by legal regulations • Security and Public Safety: For the purpose of ensuring platform security, preventing illegal activities and protecting public safety
In such cases, only legally required data is shared and all sharing is carried out in accordance with legal processes. The rights and privacy of our users are always protected.
6. User Rights
Under GDPR and data protection laws, you have the following rights regarding your personal data: • Right to Information: Learning which personal data is processed • Right of Access: Requesting access to your personal data • Right to Rectification: Requesting correction of incorrect or incomplete data • Right to Erasure: Requesting deletion of your personal data (right to be forgotten) • Right to Object: Objecting to the processing of your personal data • Data Portability: Transferring your data to another service provider
You can contact us to exercise these rights. Your requests will be evaluated and finalized as soon as possible in accordance with legal processes.
7. Data Security
We take the following measures to ensure the security of your personal data: • Encryption: Your sensitive data is protected with industry-standard encryption methods • Security Infrastructure: Secure servers and infrastructure are used • Access Control: Only authorized personnel can access your data • Regular Security Audits: Platform security is regularly audited • Security Training: Our staff regularly receives data security training
Despite all our security measures, no data transmission or storage method is 100% secure. Therefore, we recommend that you keep your password strong and update it regularly for your own security.
8. Cookies
Our platform uses cookies to improve service quality and enhance user experience. For detailed information about cookies, you can visit our Cookie Policy page.
You can manage or disable cookies from your browser settings. However, some cookies are necessary for the platform to function properly and some features may not work if they are disabled.
9. Changes and Updates
This Privacy Policy may be updated from time to time due to changes in legal regulations or platform updates. In case of important changes, you will be informed via email or platform notification.
We recommend that you visit this page regularly to see the current Privacy Policy. Changes to the policy will be effective from the date of publication.
10. Contact
You can contact us for questions, requests or concerns regarding the Privacy Policy: • Email: privacy@horeca.com • Phone: +90 (555) 123 45 67 • Address: Istanbul, Turkey
You can use the contact information above to exercise your rights regarding your personal data or to submit questions about privacy. All your requests will be evaluated as soon as possible in accordance with legal processes.